Terms and Conditions

1. About Leadora

Leadora is operated by Thrive Wealthy Life Inc. and provides digital business solutions designed to help companies improve communication, manage leads, automate follow-ups, support customer journeys, and enhance business operations through Leadora OS, AI-powered tools, CRM integrations, booking systems, and automation services.

Our services may include the Leadora OS platform, website communication tools, AI sales agents, customer support automation, lead qualification, appointment booking, CRM connection, messaging integrations, and related digital support.

2. Acceptance of Terms

By using our website, requesting information, booking a consultation, creating a Leadora OS account, communicating with our AI agents, or purchasing Leadora services, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you are creating a Leadora OS account on behalf of a business, you represent that you have authority to bind that business to these terms.

These terms apply to all visitors, users, clients, and businesses who access or use Leadora services.

3. Your Account

If you create a Leadora OS account, you are responsible for keeping your login credentials, platform access, and connected accounts secure, and for all activity that occurs under your account. Notify us immediately at support@leadora.ca if you suspect unauthorized access to your account.

4. Use of Our Services

You agree to use Leadora services only for lawful business purposes and in a way that does not harm, abuse, disrupt, or interfere with our systems, users, partners, or service providers.

You agree not to:

• Use our services for illegal, fraudulent, misleading, or harmful activities
• Attempt to damage, hack, overload, or disrupt our website, tools, agents, or connected systems
• Use our services to send spam, abusive messages, or unauthorized marketing
• Misrepresent your identity, business, products, or services
• Reverse-engineer, copy, resell, or misuse our content, systems, branding, or service structure without permission
• Submit sensitive, unlawful, or confidential information unless required for the service being requested

5. AI Agents and Automation

Leadora may use AI-powered agents and automated systems to respond to inquiries, qualify leads, answer questions, book appointments, manage conversations, generate content, and support customer communication.

While our AI agents are designed to provide helpful and relevant responses, automated systems may occasionally produce incomplete, inaccurate, delayed, or misunderstood responses. AI-generated outputs are provided as-is, with no guarantee of accuracy, completeness, or fitness for a particular purpose.

You understand that AI-generated responses should not be considered legal, financial, medical, or professional advice, and you are responsible for reviewing and approving any AI-generated output before publishing or acting on it. Important business decisions should be reviewed by a qualified professional or a human representative when necessary.

6. Client Responsibilities

If you become a Leadora client, you are responsible for providing accurate information, clear business details, access to required tools, and timely cooperation so we can properly set up, support, and improve your services.

You are responsible for:

• Providing accurate business and contact information
• Reviewing and approving content, workflows, automations, and integrations when required
• Keeping login credentials, platform access, and connected accounts secure
• Ensuring that your use of Leadora services complies with applicable laws and industry rules
• Monitoring your customer communications and business outcomes

7. Your Content

You own the content you create in Leadora OS — scripts, campaigns, CRM data, funnels, and anything else you produce. By using the platform, you grant us a limited license to store and process that content solely to provide the service to you.

Client-provided content, logos, images, and business materials remain the property of the client unless otherwise agreed.

8. Third-Party Tools and Integrations

Leadora may connect with third-party platforms such as CRM systems, AI providers, booking tools, messaging apps, email platforms, payment processors, website builders, analytics tools, or other business software.

These third-party services are operated by independent providers. Leadora is not responsible for downtime, errors, pricing changes, policy changes, data loss, security incidents, or service limitations caused by third-party platforms.

Your use of third-party tools may also be subject to their own terms, privacy policies, fees, and conditions.

9. Payments, Fees, and Subscriptions

Certain Leadora services, including Leadora OS paid plans, may require payment, setup fees, monthly or annual subscriptions, usage-based charges, or third-party platform fees. Paid Leadora OS plans are billed in advance on the selected billing cycle.

Prices, plans, features, and service packages may vary depending on the selected solution and may be updated from time to time. We may change pricing on existing subscriptions with at least 30 days notice.

By purchasing a paid service, you agree that:

• You are responsible for paying all agreed fees on time
• Subscription services may renew automatically unless cancelled according to the applicable cancellation terms
• If you cancel a subscription, access continues until the end of the current billing period
• Third-party tools may charge separate fees outside of Leadora's pricing
• Late or failed payments may result in service interruption, suspension, or cancellation

10. Cancellations and Refunds

Cancellation and refund terms may depend on the type of service, package, setup work, subscription plan, or custom project purchased. All fees are non-refundable except where required by law.

Setup fees, completed work, custom configuration, strategy, consultation, integration work, and digital services already delivered may be non-refundable unless otherwise stated in a written agreement.

To request cancellation, please contact us at support@leadora.ca.

11. Service Availability

We aim to provide reliable, high-availability services, but we cannot guarantee that our website, Leadora OS platform, AI agents, automation systems, integrations, or third-party tools will always be available, uninterrupted, secure, or error-free.

Service interruptions may occur due to maintenance, updates, technical issues, internet problems, third-party outages, platform changes, security or legal reasons, or circumstances outside our control. We will communicate planned downtime in advance where possible.

12. Results and Business Outcomes

Leadora is designed to help businesses improve communication, response speed, lead handling, automation, and customer experience. However, we do not guarantee specific sales results, revenue increases, lead volume, conversion rates, rankings, or business outcomes.

Your results may depend on many factors, including your offer, market, pricing, traffic, sales process, customer demand, follow-up quality, and business operations.

13. Intellectual Property

All Leadora branding, website content, text, graphics, layouts, service structure, workflows, designs, methods, and materials are owned by Leadora or used with permission.

You may not copy, reproduce, modify, distribute, sell, or reuse our content, designs, systems, or branding without written permission.

14. Confidentiality

During our business relationship, both Leadora and the client may share private or confidential information. We agree to handle confidential information responsibly and use it only for the purpose of providing or receiving services.

Confidential information does not include information that is publicly available, already known, independently developed, or legally required to be disclosed.

15. Limitation of Liability

To the maximum extent allowed by law, Thrive Wealthy Life Inc. is not responsible for indirect, incidental, special, consequential, or punitive damages, including loss of profits, lost revenue, lost data, business interruption, missed opportunities, or reputational harm.

Leadora's total liability for any claim related to our services will be limited to the amount paid by the client for the specific service giving rise to the claim in the 12 months preceding the claim, unless otherwise required by law.

16. Indemnification

You agree to protect and hold Leadora harmless from claims, losses, damages, liabilities, costs, or expenses arising from your misuse of our services, violation of these terms, unlawful activity, inaccurate information, or breach of third-party rights.

17. Termination

Either party may terminate a Leadora OS account or service agreement at any time. We may suspend or terminate accounts that violate these terms.

Upon termination, you may export your data. We will delete your data within 30 days of termination, except where retention is required by law.

18. Privacy

Your use of Leadora services is also governed by our Privacy Policy, which explains how we collect, use, protect, and manage personal information.

Please review our Privacy Policy to understand how your information is handled.

19. Changes to These Terms

Leadora may update these Terms and Conditions from time to time to reflect changes in our services, business practices, technologies, or legal requirements.

Updated terms will be posted on this page with a revised "Last Updated" date. Continued use of our website or services means you accept the updated terms.

20. Governing Law

These Terms and Conditions are governed by the laws applicable in Canada and the Province of Québec, unless otherwise required by applicable law.

Any disputes related to these terms or Leadora services will be handled according to the applicable legal process in the courts of Montreal, Québec, Canada.